Return & Refund Policy

RETURN & EXCHANGE POLICY

 

  1. Customers can Return/Exchange their order within 7 days of the order being delivered. We have reverse pickup facility available to most pin codes and we will get the order picked up from your delivery address. If in case we do not have pickup facility available at your pin code unfortunately, then you will have to self-ship the products back to us.
  2. Fanx Merchandises does not accept returns. All sales are final.
  3. All Returns/Exchanges must be in unused condition with all original tags and packaging intact. If not, the return/replacement will not be valid.
  4. If any product did not fit you well and you need replacement for the same, kindly contact our team at +91 8590912123. We will be happy to provide you with a new product of the required size (T&C Apply).
  5. All refunds will be initiated directly to your Pepetch Wallet only.
  6. For Refund of orders which were already delivered successfully and then cancelled later by the customer, reverse pickup charge of ₹75 will be applicable. Or you can self-ship the package to us also.
  7. Online refund of shipping and COD charges is not applicable.
  8. Exchange/Refund policy is not applicable for products with more than 30% discount.
  9. International orders are not eligible for return/exchange unless an incorrect product has been delivered.
  10. Defective products need not be sent back to us unless confirmed by the Customer Care team. If you have received a defective product, send us few images of the same and our team will get back immediately.
  11. If defective or incorrect products were delivered, we will bear the full charges for delivering the new product to you.
  12. You are requested to pack the items securely to prevent any loss or damage during transit. For self-shipped products, we recommend you to do it through a reliable local courier service.
  13. The new replacement product for any return/exchange will be shipped only once the previous product reaches us and the Quality Check is passed on the same. If the product fails the Quality Check and seems to be used or untidy, then we will not be able to provide a new exchange/refund.
  14. For initiating an exchange for any wrong size purchased by customer himself/herself, there will be additional reverse pickup charge of ₹75. Or you can kindly send us back the product to our Corporate Office Address at:
     Pepetch Apparels Pvt Ltd, Pottachal Road, South Kalamassery, Kochi – 22. Ph : +91 8590912123
  15. Shipping charges for sending the product back to our office will not be refundable from our side.

 

REFUND POLICY

 

  1. What are the terms and conditions for refund?

 

  1. You can ask for an online refund against your orders within 7 days from its date of delivery
  2. The Shipping or COD charges will not be applicable for Refund
  3. Only the product cost will be applicable for Refund
  4. Refund policy is not applicable for discounted products or products on sale
  5. For any other requests or queries regarding this, kindly reach us to +91 8590912123

 

  1. What are the rules for refunding courier charges?
  2. Only the product costs will be refundable once the product is canceled
  3. The shipping and COD charges will not be refundable
  4. In case you want to return multiple products, we request you to kindly call us at +91 8590912123

 

  1. How long does the online refund procedure take?

          Wallet refunds will be done instantly once the return/refund is confirmed by our team.

 

  1. Where should I return my product?

          You shall send returns or exchange products to our Corporate Office at:

            Pepetch Apparels Pvt Ltd.

            Pottachal Road, South Kalamassery, Kochi – 22

            +91 8590912123

 

  1. I Haven’t received my refund yet. What should I do?

 

  1. We update our customers through emails once we initiate the online refund procedure
  2. If our last email states that we have initiated the online bank account refund procedure, kindly wait for the process to complete (Typically 5-6 working days only)
  3. For queries you can call us at +91 8590912123
  4. In some rare circumstances, bank account refund procedure might take up to 2-3 weeks time depending on the customer’s bank